Willow Auction House packs and ships select items in house, please see shipping details for more information. The buyer is responsible for ALL packing & shipping charges. Pick-ups are by appointment only and need to be scheduled. Willow Auction House must be notified in writing if anyone other than the winning bidder is picking up the lot. When picking up, please note the Warehouse location says \"All Wrapped Up\" with a green awning. Please make sure to bring ALL necessary packing supplies, paper, and boxes to pack your winning items. Please also bring enough manpower to be able to lift and remove your winning items. A loading dock is available. <\/p> \n
Please call our offices at 862-895-5700 to confirm pick-up hours, as they are subject to change without notice. <\/p> \n
Please note: We require items to be picked up or shipped within 3 weeks from the auction date. Items not picked up or shipped within 3 weeks will incur a $10 a day storage fee per lot. Any items not shipped or picked up within 4 weeks from the auction will be considered forfeited and will become house property or be donated. <\/p> \n
SHIPPING DETAILS <\/p> \n
Invoice must be paid in full before requesting shipping information. Once the invoice is paid in full, shipping and pick up communications will be sent via our Shipping program, \"Shipping Saint\". <\/p> \n
Small items will be shipped by USPS, FedEx, UPS, or a comparative service. We offer buyers of larger items (furniture, rugs, large artwork) our services if they are within our shipping limits. Larger items outside our shipping capacity, we will assist in securing a third-party shipper. Buyers are also welcome to use a shipper of their choice. <\/p> \n
Any gold, silver or other precious metal or stone items valued at $500 or more will be held for 45 days from the payment date if paid via credit card, or PayPal. If you would like to avoid this hold, please make payment with cash, cashier's check, wire transfer, Venmo, or Zelle. <\/p> \n
JEWELRY, GOLD, SILVER, OR OTHER PRECIOUS MATERIALS POLICY: <\/p> \n
Any lots of jewelry, gold, silver, or other precious material purchased for $500 or more and any coins, must be held for 45 days from payment date to avoid fraud. This is especially true for any items purchased for more than melted value. We offer a wire transfer or cash payment option, if the buyer wishes to receive the lot(s) sooner. <\/p> \n
Any Shipping claims must be submitted within 7 days of receipt of the item. <\/p> \n
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